Operations Officer - Newham, London, Tower Hamlets, Camden, Southwark

The Operations Officer will support the delivery and development of The Duke of Edinburgh's Award (DofE) across a portfolio of Licensed Organisations (LOs), including schools, colleges, local authorities, charities and youth organisations.

You will work with senior leaders and DofE staff within these organisations to ensure young people have access to a high-quality DofE programme, particularly those facing barriers to participation.

This is a field-based role, working from home when not attending meetings, training sessions or events. Applicants should live within, or close to, the Central London portfolio area.

• Build and maintain positive relationships with Licensed Organisations.
• Provide day-to-day support, guidance and training to DofE staff and volunteers.
• Develop and implement plans to help organisations grow and improve their DofE provision.
• Monitor performance, participation and targets using DofE systems and reporting tools.
• Conduct licence reviews and support the licensing of new organisations.
• Encourage greater participation from young people experiencing marginalisation.
• Attend and deliver meetings, training and presentations both online and in person.
• Support the planning and delivery of regional and national DofE events.
• Contribute to projects and working groups across the organisation.
• Support funding applications and project reporting where required.
• Help deliver the DofE Strategy and England Business Plan.

We're looking for someone who is passionate about making a positive impact and who thrives on building strong partnerships and delivering excellent support.

• Experience building strong working relationships with a variety of stakeholders.
• Strong communication and influencing skills.
• Able to work independently and as part of a team.
• Excellent organisational and administration skills.
• Good written and verbal communication skills.
• Confident delivering meetings, presentations and training sessions.
• A proactive and solution-focused approach.
• Ability to analyse data and use information to support decision-making.
• Good IT skills, including Microsoft Teams, Outlook, Word, Excel and SharePoint.

The successful candidate will:

• Live within, or close to, the Central London portfolio area.
• Be willing to travel regularly across the portfolio.
• Be able to work occasional early mornings, evenings and weekends.
• Be willing to undertake occasional overnight stays for meetings and events.

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.

** The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS
. The allowance is 7% capped at £4,000 per annum.**

The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.