Case Management Analyst - Field in and DuPage Counties, IL

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary – Case Manager Analyst - Field

Location:

Will and DuPage Counties and surrounding areas, IL

As an Analyst, Case Manager, you support optimal member health outcomes by coordinating care, providing education, and facilitating access to appropriate healthcare services. Using care management tools and data analysis, you assess member needs, identify risks, and develop and implement effective care plans.

You collaborate with internal teams, providers, and external resources to address barriers, improve quality of care, and ensure services align with member benefits. Through communication, coaching, and motivational techniques, you promote member engagement, informed decision-making, and healthy behavior changes.

You are responsible for monitoring care plan progress, documenting activities, and ensuring compliance with regulatory standards, company policies, and quality management guidelines.

Required Qualifications:

• 2 or more years of behavioral health, social services or human services field experience
• 2 or more years’ case management experience
• Must possess reliable transportation and be willing and able to travel up to 75% of the time. Mileage is reimbursed by our company expense reimbursement policy

Preferred Qualifications:

• Discharge Planning and/or Managed Care (MCO) experience
• Microsoft Office Suite Experience

Education:

• Bachelor’s Degree or non-licensed Master’s level clinician required.
  • Degree to be in behavioral health, human services (psychology, social work, marriage and family counseling)

Work from Home Requirements:

• You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and
• A minimumdownload speed of 25mbsdownload and 3mbsupload.
  
  Wi-Fiand satellite internet are not permitted.
• A quiet,secureand private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS
• Health and HIPAAguidelines andallowingfor uninterrupted work during work hours.
• Work-from-Home colleagues are required towork within the state and city where they have confirmed they currently live.
• The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own
• workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time).
• If hired, you will commit to obtaining required internet speeds and adhere to all Workfrom Home requirements.

Technical and Logistical Requirements:

• Device & System Navigation:
  Comfortable setting up and using multiple monitors and navigating multiple applications
• simultaneously to streamline tasks and improve efficiency.
• Communication Tools:
  Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and
• virtual meetings.
• Collaboration & Scheduling:
  Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or
• similar (Google Workspace).
• Systems Access & Security:
  Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when
• unattended, manage strong passwords, and recognize suspicious emails or links.
• Troubleshooting & Support:
  Ability to resolve common technical issues independently,such asrestarting an application when
• frozen, resolving internet connection…