Remote Social Service Specialist

The Social Service Specialist serves Centauri’s clients by working with client members/ patients by phonetoaddressand respond toidentifiedneeds related to Social Determinants of Health (SDOH) not otherwise provided by theclientsand/orBest Benefits or Premium Assist Services.

Social Service+Specialist will contact/respond to referred members/patients for the purpose of introducing

Social Service+services, provide information and direction related to benefits eligibility and application process, screen member/patient for interest in community social service resources,may also provide members/patients with printed information regarding benefits or social service resources.

The Social Service+Specialist will follow

Centauriestablishedprocessesto reconnect with members/patientstodetermineoutcome of,and resolution of,memberseligibility and application for local/state/federal social service benefit sand ensure member/patient access to needed community social service resources.

The Social Service+Specialist willmaintaincurrent and active records of all member/patient contacts and effectively document interactions based on established Centauri procedures.

The Social Service+Specialist makes a warm transfer toidentifiedlocal community agency toassistmember /patientexpediteservices and may also make a warm transfer to the client asindicatedbyidentifiedneed and contractual procedure.

• High School Diploma or GED equivalent
• 1+ years of experience working in a professional office & fast-paced environment
• 1+ year working in Customer Service Center
• At least one year of social services or health care experience desired
• Proficient skills with MS Office and Windows operating system
• Excellent telephone skills
• Excellent analytical skills
• Excellent interpersonal skills
• Excellent written/verbal communication
• Strong Literacy (grammar, spelling, math)
• Basic knowledge of social services
• Effective and empathetic phone communication
• Knowledge and comfort engaging individuals of diverse cultural and ethnic backgrounds
• Basic knowledge of issues and challenges faced by under served and vulnerable populations

• Responds to calls from client’s members or patients requesting assistance with determining eligibility for benefits or access to community social services.
• Engages members in standardized assessment to identify needs and eligibility for resources related to social determinates of health.
• Research, using identified database(s), benefits/community resources available to meet specific person’s needs.
• Provides options of resources to member and with members input, assesses which resource(s) will be accessible to member. Validates member’s understanding and recording of information provided.
• Assists the member/patient in accessing identified resources which may include a warm transfer to the identified agency.
• Where available, provides written information via email or mail to members/patient, identifying applicable social service community resources.
• Communicates with members/patients via phone, and clarifies the details of Centauri Health Services, properly sets expectations for process and communication to ensure member understanding.
• Leverages technology and account processing workflows; maintains data integrity with accurate and concise documentation in Centauri Health Services Compass systems and contracted resource systems.
• Assists members and takes appropriate action to secure resources contracted by Centauri client.
• Follows established workflow for member follow-up contact to determine outcome and resolution of member identified needs.
• Provides warm transfer of member/patient to client as indicated by identified need outlined by contracted Centauri client.
• Documents all member contact in…