Application Coordinator II - Inpatient Orders Certified

Job Summary

Responsible for improving experience with Mass General Brigham's EHR and associated clinical IT systems. Will be a leader and change agent, working closely with leaders and clinicians to understand their users’ workflows and needs. Responsible for analyzing, developing, documenting, and tracking clinical content. Develop and oversee the completion of project plans and schedules, and track the progress of content development and build, including remediation efforts, enhancement, and demand projects.

• Participates in discussions to inform decisions using application knowledge and analysis.
• Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.
• Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.
• Develops and executes test plans and performs other software quality assurance tasks.
• Provides ongoing support for software applications by identifying and resolving issues and escalating them as needed for timely resolution.
• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
• Acts as team delegate/representative at department, project, or other meetings, as assigned.
• Participates as needed in reviewing the training curriculum and end‑user documentation for the application's user community.
• Participates in 24/7 on‑call coverage rotations as scheduled.
• Participates in 24/7 command center support structure as needed.
• Participates in on‑site meetings as required.

• Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
• Can this role accept experience in lieu of a degree? Yes

• Experience in healthcare information technology 3‑5 years required

• Must be able to obtain and maintain required Epic Inpatient Orders certifications as outlined by program requirements.
• Strong interpersonal skills to effectively communicate with both technical and non‑technical staff.
• Excellent leadership and supervisory skills.
• Excellent problem‑solving and organizational skills.
• Direct and open communication is able to be concise, articulate, and able to communicate effectively orally and written.
• Experience in the development, support or operation of software applications, preferably in a healthcare setting.
• Results‑oriented ability to focus on solutions for relevant, concrete issues.
• Proficient with standard office technologies and software.

• M-F Eastern Business Hours required
• Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs)
• Remote working days require stable, secure, quiet, compliant working station

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

$75,275.20 - $/Annual

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.