Forward Deployed Engineer

About the Role

We are looking for a Forward Deployed Engineer to sit at the critical intersection of our product, our platform, and our customers.

You will occupy the central spot in the Venn diagram between Backend Software Engineer, Platform Engineer / SRE, and Solutions Architect. While our core feature development happens globally, you will own the production environment and its successful delivery to our customers. You will dive deep into the codebase to understand, triage, and delegate or fix critical bugs. You will architect tools to improve platform stability and contribute directly to the core product to prevent issues from happening in the first place.

You will meet with customers to understand their needs and adapt existing tech or develop new tech to meet those needs.

• Solve Customer Issues:
  You are the first line of defense for complex technical escalations. You will triage reported issues, reproduce them in safe environments, and often fix them yourself. Where the fixes require more work, you will translate production data into reproducible test cases, unblocking the offshore team and keeping our velocity high. You aren't just closing tickets; you are solving the root cause of customer pain.
• Ship Core Product Code:
  You are a builder. You will contribute to our Type Script/Node.js backend, writing features and refactoring legacy code. You will ensure that "support" issues translate into permanent engineering fixes.
• Scale & Optimize:
  You own the health of the US production environment. You will optimize slow Postgres queries, manage database locking strategies, and build internal tools (like data de‑identification pipelines) that allow our global team to ship faster and safer.
• Be Flexible:
  You will alternate between solving for high‑impact customer needs, core development, and ensuring production health and quality.

• 5+ Years of Engineering
  
  Experience:
  
  You are a strong backend engineer (Type Script/Node.js) who prefers "getting your hands dirty" with real‑world problems over pure theory.
• The "Forward Deployed" Mindset:
  You enjoy the dopamine hit of solving a burning customer issue. You are comfortable navigating uncertainty, reading logs, and tracing a bug from a customer report down to a specific line of code. You own these issues, taking responsibility for their delivery and customer communication.
• Operational Fluency:
  You are at home in a production environment. You understand Postgres internals, inside and out. You can analyze query plans, debug concurrency issues (locking, contention), and optimize data access patterns for scale. You build new metrics and optimise existing ones, you dig into the logs, you optimise for efficiency and reliability.

• High Impact:
  You aren't just a cog in the machine. You are the engineer who keeps the lights on and the customers happy.
• Full Stack Context:
  You will see every part of the business—from how customers actually use the app, to how the database processes their requests.
• Autonomy:
  As the US‑based anchor, you will have significant freedom to choose the right tools and strategies to solve problems.
• Remote First Culture:
  We’re a globally distributed team and know it takes a lot to make remote work. We have a strong remote‑first culture, working asynchronously and making decisions in the open. Although we have US‑based hubs in SF and AZ, you won’t be missing out if you’re not a

We offer competitive benefits to set you up for success in and outside of work.

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work‑life balance fuels performance.
• Best‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus…