Senior Release Manager

About the Role

We are seeking a Senior Release Manager to drive and scale release management for Ninja One’s rapidly growing SaaS platform. In this role, you will define and evolve release processes end‑to‑end—bringing structure and consistency to how we plan, coordinate, and deliver across teams. You’ll partner closely with engineering and cross‑functional stakeholders to align scope, manage dependencies, and ensure smooth, reliable releases.

You’ll play a key role in building scalable systems and processes, simplifying complexity, and solving ambiguous challenges in a fast‑paced environment. This role requires a hands‑on, data‑driven approach to improving release performance and enabling teams to move faster with confidence as we continue to grow.

Location:

We are flexible on remote working from home. If you are located in the USA and reside in one of the following states—CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA—you qualify. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

We hire the best software engineers, but experience in our stack can’t hurt:
Ninja One is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowledge of large‑scale datastore bottlenecks, asynchronous application design and client‑server architecture will help you.

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution.
• Coordinate engineering teams and stakeholders for high‑frequency, complex releases.
• Onboard internal customers to the Release Engineering platform.
• Assist with requirements and processes for the automated release platform.
• Communicate release status, action items, and updates.
• Assist the Support team with public communications.
• Manage all release communications, schedules, landing pages, and calendar entries.
• Monitor release phase progress with metrics.
• Define clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution.
• Document and refine processes to reduce or minimize release‑related risks and issues.
• Continuously improve release processes by incorporating best practices.
• Other duties as needed.

• 5+ years Program/Project Management experience with Software Engineering teams.
• Proven experience managing releases for SaaS or cloud‑native platforms at scale.
• Experience working with distributed systems and microservices architectures.
• Outstanding organizational, communication, and interpersonal skills.
• Excellent analytical and problem‑solving abilities.
• Strong aptitude for quick learning in dynamic environments.
• Ability to influence without authority and drive alignment across engineering and business teams.
• Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices.
• Familiarity with tools such as Jenkins, Git Hub Actions, Git Lab CI, ArgoCD, or similar.
• Working knowledge of AWS or similar cloud platforms.
• Continuous improvement mindset with a focus on scalability and efficiency.
• Bachelor’s Degree related to a technical discipline or equivalent professional experience.

Ninja One unifies IT to simplify work for more than 35,000 customers in 140+ countries. The Ninja One Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience jaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full‑time work that is hybrid or remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our…