Senior Manager, Development; CRM

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform.

• Proven experience leading and developing high‑performing software engineering teams in cloud or SaaS environments
• Strong technical background in system design, scalability, performance, and reliability
• Experience working with CRM platforms or customer engagement systems
• Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or Open Frame
• Experience with modern JavaScript or Type Script frameworks such as Vue or Svelte
• Demonstrated ability to define and execute technical strategy aligned with business objectives
• Strong cross‑functional collaboration skills with product, design, and engineering stakeholders
• Track record of delivering complex, multi‑team technical initiatives with high quality and predictability

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments