Senior Service Engineer IS -ServiceNow AI - Remote

Description

Service Engineers work in partnership with developers, testers, and program managers – typically early in the development process – to design, operate, grow, and improve large‑scale, computer‑based services offered to IS, non‑IS, and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
• 5 years related experience; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

• Experience in a Healthcare environment.

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacation, holidays, health issues, voluntary benefits, well‑being resources, and more.

Pay Range: $[see posting] – $[see posting] (base pay; additional compensation may include shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities).

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.