Senior Director of Engineering, AI & Mobile Platforms - Remote

Position: Senior Director of Engineering, AI & Mobile Growth Platforms - Remote
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Director of Engineering, AI & Mobile Growth Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables Optum's sales, growth, and client teams across all Optum lines of business. This role owns all technology and engineering decisions for the domain, including architecture, platform strategy, AI/agent design, mobile experiences, integrations, and operational excellence.

This leader brings deep engineering fundamentals, strong domain fluency in sales and client management workflows, and hands‑on experience building AI agents both within Salesforce and outside Salesforce. Their mandate is to bring AI to life by embedding it directly into the day‑to‑day work of sellers, account teams, and executives-through mobile‑first, workflow‑aware, production‑grade solutions that drive growth, cross‑sell, and upsell outcomes.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Engineering Leadership & Technical Authority

* Serve as the senior engineering authority for growth, sales, and client experience platforms

* Own all technical decisions including architecture, platform selection, integration patterns, security models, scalability, and operational readiness

* Establish and enforce engineering standards for code quality, testing strategy, CI/CD, observability, reliability, and incident response

* Lead engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery excellence

* AI Modernization & Agent Strategy

* Own and execute the roadmap to modernize how AI is used across sales and client workflows, moving from pilots to scaled, repeatable adoption

* Design and implement role‑based digital assistants (agents/digital co‑workers) that improve speed, quality, and consistency of work while keeping humans in control

* Drive an iterative approach that balances:

* Near‑term productivity agents and automations

* Longer‑term, end‑to‑end role‑based AI enablement

* Agent Engineering - Inside Salesforce

* Lead the design and build of agents within Salesforce, including Agentforce‑based solutions, workflows, actions, and outputs

* Combine Salesforce‑native capabilities (Agentforce, Flow, Prompt Builder, analytics) with sound engineering patterns to deliver production‑ready AI solutions

* Ensure Salesforce agents are workflow‑aware and support real scenarios such as:

* Meeting preparation

* Voice‑captured notes and summarization

* Task creation and follow‑ups

* Controlled, auditable record updates

* Agent Engineering - Outside Salesforce

* Design and build AI agents and assistive experiences outside Salesforce, enabling AI in the flow of work where users already operate

* Lead integrations with collaboration and engagement layers (e.g., mobile, Teams, other channels) so AI insights and actions reach users without forcing CRM context switching

* Define architecture patterns for multi‑channel, multi‑agent orchestration beyond any single platform

* Mobile‑First Experience Ownership

* Own the design and engineering of a mobile‑first experience that enables sales and client stakeholders to manage their daily work

* Lead deep workflow discovery to understand how users actually operate day to day (pre‑meeting, in‑meeting, post‑meeting, approvals, follow‑ups)

* Engineer mobile solutions that allow users to take action, not just view data-reducing reliance on email and desktop‑only processes

* Ensure mobile experiences are secure, performant, intuitive, and scalable across all…