Senior Manager, Digital Experience Delivery - Personal Lines Insurance - Remote

Role Overview

Senior Manager, Digital Experience Delivery – Personal Lines Insurance (Remote)

• Lead a team of Product Managers to deliver end‑to‑end digital sales and service experiences across AAA club, independent agency, direct, and alternative platforms.
• Own the execution of digital experience strategy within the assigned domain, ensuring alignment with enterprise priorities.
• Translate customer, agent, and market insights into prioritized product and experience enhancements.
• Drive implementation of process improvements, advanced technology enhancements, and experience innovations.
• Own evaluation and adoption of tools and capabilities (e.g., AI/ML, analytics) to improve experience quality and efficiency.
• Establish and manage domain‑level reporting and performance tracking, ensuring visibility and accountability.
• Lead cross‑functional initiatives within scope, ensuring alignment to business objectives and timelines.
• Own execution performance, implementing operational frameworks, processes, and controls aligned with broader organizational standards.

• Bachelor’s degree in Marketing, business, or related field (or equivalent experience).
• 8+ years of increasingly responsible product management experience.
• 3–5+ years of direct people leadership in insurance or product management.
• Strong knowledge of personal lines product and project management, customer experience, financial drivers of product profitability/pricing, distribution, rating/underwriting, forms, rules, coverages, the P&C industry, competitors, legislative and DOI regulations, and strategic planning.
• Solid understanding of end‑to‑end business processes and enabling technologies, with ability to connect execution to outcomes.
• Strong financial and analytical skills tied to product performance.
• Strong strategic thinking with a focus on execution and results.
• Robust experience with communicating and presenting to senior executives.
• Experience in Guidewire Cloud, Jutro Digital Platform (JDP), and other Guidewire applications strongly preferred.
• Experience traveling as needed for enterprise meetings and in‑person meetings.

• Advanced degrees preferred.
• CPCU, insurance studies, and/or actuarial exams preferred.
• Certifications and courses related to digital, AI/ML, and product delivery.
• Creating a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust.
• Championing cultural norms and demonstrating a company ownership mindset.

• Remote work across the United States (Hawaii and Alaska exceptions).
• Travel as needed for role, including enterprise meetings, divisional/team meetings, and other in‑person meetings.
• CSAA does not provide visa sponsorship for this role.
• Applicants must have authorization to work indefinitely in the US.

CSAA Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, or any other protected status.