Technical Account Manager Remote

We’re looking for a Technical Account Manager for our Developer Success team to work closely with enterprise customers to deeply understand and anticipate their technical needs and help them be successful as they build web and mobile apps with Expo tools and services.

As a Technical Account Manager, you will:

• Serve as a dedicated technical relationship manager for our strategic customers post-sales, providing direct first-class support for a wide breadth of technical issues related to React Native development, working with the Expo open source framework, and the whole suite of Expo Application Services (EAS), including EAS Build, Update, Workflows, and Hosting.
• Conduct regular enablement sessions with customers, including general informational sessions highlighting what’s new with the Expo SDK and EAS and how they might benefit, live demos of new products, and focused troubleshooting and brainstorming sessions for specific challenges they face.
• Work with our account executive team to monitor customer health and identify expansion opportunities by deeply understanding their architecture and workflows to see where else Expo can help them. Help build internal tooling to make it easier for us to cover a lot of ground in ensuring that our customers are well-taken care of.
• Create and execute onboarding plans for new customers to help them keep momentum and avoid roadblocks as they get started. This will often involve illuminating gradual migration strategies for brownfield apps, helping them benefit from the Expo framework early without necessarily having to complete a full migration of all components first.
• Connect our customers to product teams to help us build new tools that customers want and improve the tools that they’re already using. This may involve collecting and presenting data about common feature requests, leading live feedback sessions between customers and product developer, or bringing in product subject matter experts for troubleshooting sessions.
• Occasionally engage with developers at live events, including customer onsite demos and workshops, or even at conferences like App.js Conf and Chain React .
• Keep yourself up-to-date on the ever-evolving Expo ecosystem by continuously dogfooding our tools, building apps and demos to maintain an experiential understanding of mobile development that builds credibility and trust with our customers.
• Participate in activities shared amongst our greater Developer Success team. Everyone regularly supports our users by taking turns answering questions wherever our users are, including our support inbox, Discord, Reddit, and social media platforms. Based on your interests and where customer engagements take you, you may contribute to other areas, such as updating documentation, creating blog and video content, or contributing to the Expo codebase.
• You have worked on and published quality Expo, Android, iOS, or React Native apps to the stores.
• You have managed or mentored other developers, and you enjoy talking to other developers about app development.
• Able to quickly respond to your coworkers in order to make sure Expo can make quick, continuous progress.
• Good at getting unstuck and helping others get unstuck.
• Great at helping users feel that they’re very capable after interacting with you.
• Are good at effectively communicating your ideas and code through documentation, Git Hub comments, blog posts, video, live speaking, and other public writing.
• Understand the problems and aspirations of Expo’s users, which are problems you think of on a daily basis.

Every day, millions of people use apps made with Expo — from public health apps to food delivery apps to dating apps to bitcoin wallets. Great organizations like Brex, Coinbase, Flexport, RBI, Space

X, and Sweetgreen trust Expo to help them build top-notch application software in record time. When we make improvements to the Expo libraries and tools, hundreds of thousands of developers benefit and build better software faster for millions of their users.

Everyone on the Expo team works on something important because we have a small team and we do a lot of things. We strive to create an environment where everyone is…