Senior Software Engineer

Introduction

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Software Engineer

Genesys Cloud CX and Core Services, Core AI Team

Joe Fruland

As a Senior Software Engineer, you will be responsible for the development of components and services that form Genesys’ core AI platform—shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate with AWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where we iterate quickly, harden production paths, and experiment responsibly with new AI features.

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS (Bedrock Runtime, Dynamo
  
  DB, IAM-aligned client usage) and keep integrations testable and observable.
• Work with product management and other engineering teams to fix production issues, clarify requirements, and evolve public and private contracts (REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deployment into production (config, rollout, and post-release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.

• Experience with software engineering in Java (or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writing unit tests and integration tests.
• Experience with synchronization and consistency patterns in stateless distributed systems (caching, idempotency, concurrency basics).
• Demonstrable understanding of scalability and availability in distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor’s degree in Computer Science or related work experience.
• Source control (Git / Bitbucket, etc.).

• Spring Framework (Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.)
• Maven and CI (e.g. Jenkins or equivalent).
• Amazon Web Services (e.g. Bedrock, Dynamo
  
  DB, EC2, Lambda, S3, SQS, Elasti Cache).
• REST APIs and server-sent events (SSE) or reactive streaming for long-lived HTTP responses.

• Communicates regularly with colleagues and management.
• Legally eligible to work in the U.S.
• Based in or willing to work from Indianapolis as defined by team hybrid/on-site expectations.

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ - $

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.