Software Architect, Service Reliability & Operations

Software Architect, Service Reliability and Operations

Thomson Reuters' Service Management organization is looking for a results-driven technology leader to join our Service Reliability and Operations team as a Software Architect. This key leadership role will drive technology decisions for projects that enhance the reliability, scalability, and performance of software solutions, focusing on products in the Tax, Audit, & Accounting business segment.

• Technology Leadership
  :
  Design scalable technology solutions for long-term software application reliability and operational efficiency.
• Technology Partnership
  :
  Collaborate with cross-functional teams to solve complex problems, define product and technology roadmaps, and ensure operational readiness for large‑scale initiatives.
• Decision Making
  :
  Make informed, fact‑based decisions that align with company goals.
• Effective Communication
  :
  Clearly articulate complex problems, concepts, and solutions to diverse audiences.
• Continuous Improvement
  :
  Drive productivity, software quality, and reliability improvements, fostering a culture of continuous learning and exploration of emerging technologies.

• Bachelor's degree or equivalent (Computer Science or related technical degree preferred)
• 7+ years of experience in software development, reliability, and/or architecture
• Proven ability to set direction and inspire team members
• Strong analytical and problem‑solving skills
• Broad understanding of distributed application systems and technology
• Excellent written and verbal communication skills
• Experience with multiple development, platform, and infrastructure technologies (AI, Cloud platforms, Java, Tomcat, Spring, .NET, Linux, Windows, Relational Databases, Networking)
• Experience with technology operations, programming, and/or scripting language
• Comfortable in fast‑paced environments with complex technical and business challenges

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge (Y) our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits…