Application Development Senior Advisor

Application Development Senior Advisor – St. Louis, MO

Cigna-Evernorth Services Inc. is seeking an Application Development Senior Advisor to develop and support conversational call flows to meet the overall goal of the business and program.

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.
• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
• Build, configure and implement CAI applications.
• Design user experience for multimedia applications.
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
• Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
• Collaborate and interact directly with design, business and technology partners.
• Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
• Create and maintain quality code.
• Ensure defect free programming consistent with standards.
• Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
• May work remotely.

• Bachelor’s degree in Computers or Engineering and 5 years of experience.
• Must have experience with:
  • Conversational AI development
  • IVR application development
  • Genesys including Genesys GVP and Genesys Desktop
  • Java Development including VXML and client backend integration
  • Jira or similar tools
  • Confluence or similar tools
  • Working within a large-scale financial enterprise environment
  • Voice and digital domain testing tools such as Hammer and Cyara
  • Spring/Springboot, JavaScript, Hibernate, RestAPI, Microservices
  • MongoDB, Kafka, Rabbit MQ, Redis, PostgreSQL
  • Oracle SQL, HTML, ReactJS, AWS, Kubernetes, Jenkins, React
  • Testing technologies including Junit, Easy Mock, and Mockito
  • Monitoring instrumentation using Graphite, Splunk, and Grafana
  • KORE Platform, and Nuance

May work remotely. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.