Senior Software Engineer

Job Title

Senior Software Engineer

Genesys Cloud CX and Core Services, Core AI Team

Joe Fruland

As a Senior Software Engineer, you will be responsible for the development of components and services that form Genesys' core AI platform—shared backend capabilities that help development teams quickly implement and test their LLM‑powered features, integrate with AWS Bedrock, and provide enterprise‑grade resiliency. You will work with a team based out of Indianapolis in a fast‑paced environment where you iterate quickly, harden production paths, and experiment responsibly with new AI features.

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand‑ups).
• Integrate with AWS (Bedrock Runtime, DynamoDB, IAM‑aligned client usage) and keep integrations testable and observable.
• Work with product management and other engineering teams to fix production issues, clarify requirements, and evolve public and private contracts (REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration‑test gates).
• See features through deployment into production (config, rollout, and post‑release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.

• Experience with software engineering in Java (or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writing unit tests and integration tests.
• Experience with synchronization and consistency patterns in stateless distributed systems (caching, idempotency, concurrency basics).
• Demonstrable understanding of scalability and availability in distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor's degree in Computer Science or related work experience.
• Source control (Git / Bitbucket, etc.).

• Spring Framework (Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.).
• Maven and CI (e.g. Jenkins or equivalent).
• Amazon Web Services (e.g. Bedrock, DynamoDB, EC2, Lambda, S3, SQS, Elasti Cache).
• REST APIs and server‑sent events (SSE) or reactive streaming for long‑lived HTTP responses.

• Communicates regularly with colleagues and management.
• Legally eligible to work in the U.S.
• Based in or willing to work from Indianapolis as defined by team hybrid/on‑site expectations.

Base salary range: $ – $. The role may also be eligible for a commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonab

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military service and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.