Sr Manager, Software Engineering - AI​/Conversational Platforms - Hybrid; Minneapolis, Charlotte, Austin

Senior Manager, Software Engineering

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives.

Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

Software engineering at Optum Technology applies disciplined engineering principles to architect, build, and operate scalable, high-impact software systems.

This leader will drive end-to-end delivery, organizational maturity, and innovation across AWS-based conversational platforms, while embedding a solid quality engineering (QE) mindset, operational excellence, and AI/ML rigor into all aspects of delivery.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Engineering Leadership & Organizational Management
• AI / Conversational Platform Leadership
• Cloud Architecture & Platform Engineering
• Program Delivery & Cross-Functional Execution
• Quality Engineering & AI System Validation
• Innovation, Standards & Operational Excellence
• Core Leadership Expectations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
• 12+ years of software engineering experience, with 5+ years in engineering management or leadership roles
• 5+ years of experience leading multiple teams delivering large-scale, distributed systems
• 5+ years of experience designing and delivering cloud-native applications (AWS preferred)
• 3+ years of experience delivering AI/ML or conversational platforms in production environments
• 2+ years of experience with AWS technologies including Amazon Connect, Lex (V2), Lambda, and API Gateway
• Experience building and scaling engineering teams and delivery organizations
• Experience with quality engineering, testing strategies, and production operations
• Reside in Chicago, Minneapolis, Charlotte, Santa Ana, Austin (role is hybrid / onsite)

• Experience in healthcare technology or regulated environments
• Deep understanding of voice platforms, IVR systems, and speech technologies
• Experience with LLMs, GenAI systems, and evaluation frameworks
• Familiarity with CI/CD pipelines, Dev Ops, and observability platforms
• Experience leading enterprise-scale AI transformation initiatives (e.g., AI 10.0)
• Solid strategic thinking and organizational leadership skills
• Demonstrated ability to influence at executive levels
• Experience operating in large, matrixed enterprise environments
• Passion for innovation and continuous improvement in AI-driven systems

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $112,700 to $193,200 annually based on full-time employment.

We comply with all minimum wage laws as applicable.

Final date to receive applications:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.