Senior Director, Technical Program Management -AI​/ML; Remote Eligible

Overview

Senior Director, Technical Program Management – AI/ML (Remote Eligible) at Capital One. Lead programs that deliver critical business goals and build large‑scale data products and platforms, including the next‑generation Generative AI platform.

• Build and deliver highly scalable platforms, products, or services, proactively identifying and mitigating technical risks throughout the delivery life‑cycle.
• Build and lead a world‑class team of technical program managers focused on powering intelligent experiences for customers and associates.
• Lead technology‑focused discussions with senior leadership, providing valuable insights and recommendations guiding technology‑based decisions.
• Drive exceptional communication, collaboration, problem‑solving, and influencing skills across product, engineering, design, and data science teams.
• Use a quantitative, systems‑thinking approach to simplify technically complex problems and implement holistic solutions.
• Grow and develop a team of TPMs while building the foundations for the TPM practice within the organization.
• Simplify technical complexity to drive well‑educated decisions across multiple functions and ensure deep focus on execution, follow‑through, accountability, and results.
• Maintain cross‑team collaboration across different functions, organizations, and reporting boundaries to achieve outcomes.
• Employ high emotional intelligence, active listening, and empathy to support teams and partners.

• At least 9 years of experience in technical program management.
• 9+ years designing and building data‑intensive solutions using distributed computing.
• 5+ years building distributed systems and highly available services using cloud computing architecture (preferably AWS).
• 5+ years building high‑scale, low‑latency data platforms.
• 5+ years experience with Agile delivery.
• 5+ years delivering large and complex programs where you own the business or technical vision, secure commitments on deliverables, and unblock teams to achieve business impact.
• Experience building systems and solutions within a highly regulated environment.
• Bachelor’s degree or higher in a related technical field (Computer Science, Software Engineering).
• Demonstrated AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.