Senior Software Engineer, Java | Ticketing

About the Role

As a Senior Software Engineer on the Ninja One team, you will join a dedicated team building Ninja One Ticketing
, our IT service desk and helpdesk ticketing product within the IT Operations suite. You’ll design and implement scalable new solutions and product improvements that help IT teams and MSPs streamline ticket management, automate workflows, and deliver faster issue resolution for their end users. A key part of what makes Ninja One Ticketing unique is its deep integration with our endpoint management and RMM capabilities, letting technicians take one-click remediation actions (like remote sessions, script execution, or device reboots) directly from a ticket, without ever switching platforms.

You’ll help build and evolve that seamless, single-pane experience.

We are engineers, technology leaders, and experts. We create and deliver mission-critical services to enable Ninja One’s customers to administer, protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission-critical software systems that support our worldwide operations.

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states
- CA, CO, CT, FL, GA,
* IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA
, and WA
. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.

Ninja One is built on Java
, Kotlin
, C++, and Postgres
, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you stand out.

Java and Kotlin Software Development– use your expertise to contribute to the development of large-scale software applications. Make quality an invariant part of your work and help your fellow engineers continue to meet our quality-first standards.

Committing Code and Shipping Products – you will be one of our most trusted engineers committing code. Responsible for implementing design patterns and working on enterprise-level software challenges, in a startup environment. Impact product more hands on than at other companies, building software of scale that runs on millions and millions of endpoints.

Other duties as needed.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience.
• 10+ years experience in Java software development for product applications or equivalent. Solid expertise in Kotlin will make you a stand out candidate.
• 4+ years experience working with highly scalable software systems.
• Experience working on systems at scale and finding solutions to scale systems.
• Working knowledge of a breadth of OOP design principles.
• Expertise in scaling data structures and object-oriented design.
• Knowledge of API best practices and REST service development using frameworks like Jersey or Spring.
• Relational Database design and development experience.
• Experience creating both client and server-side development, for responsive messaging.
• Caching systems expertise and experience with Redis will make you a stand-out.
• Expert knowledge of quality testing practices.

Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 40,000 customers. The Ninja One automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. Ninja One is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Ninja One is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial…