Application Analyst

Opportunity

As an Application Analyst I, you will play a key role in supporting critical business applications across the organization. This role offers hands‑on exposure to the full application lifecycle—from requirements gathering through implementation and ongoing support—while partnering closely with technical teams and end users.

You will have the opportunity to build your skills in analysis, testing, and user support, while making a direct impact on system performance and user experience.

• Partner with stakeholders to document business requirements and translate them into functional specifications.
• Support the design, development, and implementation of new and existing applications.
• Assist with testing efforts, including developing and executing test plans to ensure quality delivery.
• Provide end‑user training and support, including creation of user guides and documentation.
• Troubleshoot application issues, resolve or elevate incidents, and ensure timely resolution.
• Run reports and support ongoing system operations and maintenance.
• Deliver high‑quality, customer‑focused support to both technical and non‑technical users.

• Strong analytical and problem‑solving skills.
• Ability to translate business needs into technical requirements.
• Detail‑oriented with a focus on quality and accuracy.
• Strong communication skills with the ability to support and train end users.
• Ability to manage multiple priorities in a fast‑paced environment.
• Commitment to delivering exceptional customer service.

• Opportunity to gain experience across the full application lifecycle.
• Collaborative, team‑oriented environment.
• Exposure to enterprise systems and cross‑functional stakeholders.
• Opportunities for growth and skill development.

• Bachelor's Degree in Computer Science required or Bachelor's Degree in Related Field of Study required.
• Can this role review and consider experience in lieu of a degree? Yes.
• Related IT experience, ideally in healthcare IT environment 0-1 year required.

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non‑technical staff.
• Problem‑solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

• M‑F Eastern Business hours.
• Onsite 1x weekly required.
• Must be flexible for additional days onsite for meetings in office, as planned and scheduled for business needs.
• Remote work days require a stable, secure, quiet, compliant work station using MGB provided equipment.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.