Lead Software Engineer–Omnichannel APIs

Become a part of our caring community. Humana is seeking a self‑driven, collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms, and drive the success of a high‑impact, customer‑facing application within a Fortune 50 company.

Design, develop, secure, and enhance enterprise APIs that support high‑impact, member‑facing applications across Humana’s digital and voice channels. Modernize and strengthen existing API capabilities while delivering resilient, scalable, and secure omnichannel solutions.

• Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer‑facing capabilities.
• Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
• Apply AI and AI‑assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
• Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise‑aligned API solutions.
• Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud‑based capabilities.
• Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
• Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross‑functional stakeholders.
• Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
• Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

• Proven experience designing, developing, and supporting enterprise APIs.
• Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
• Hands‑on experience with AI, generative AI, machine learning‑enabled capabilities, intelligent automation, or AI‑assisted software engineering practices.
• Experience improving or modernizing existing APIs in production environments.
• Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
• Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
• Strong troubleshooting and production support experience for enterprise applications or platforms.

• Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
• Experience with cloud‑native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
• Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI‑enabled solutions.
• Experience with API testing and development tools such as Postman, SoapUI, or similar platforms.
• Knowledge of event‑driven architecture, data access patterns, identity and access management, and enterprise integration patterns.

• Must have a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in California will be provided payment for their internet expense.
• A minimum standard speed of 25 Mbps download × 10 Mbps upload is required.
• Satellite and wireless internet service is NOT allowed for this role.
• A dedicated space free of ongoing interruptions to protect member PHI/HIPAA information.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.