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CXone Telephony Engineer CCaaS Migration; Remote
Remote / Online - Candidates ideally in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-07-14
Concord, Cabarrus County, North Carolina, 28027, USA
Listing for:
Pyramid Consulting, Inc
Remote/Work from Home
position Listed on 2026-07-14
Job specializations:
-
Software Development
Data Engineering
Job Description & How to Apply Below
Pyramid Consulting, Inc. is seeking a Contact Center Telephony Engineer to optimize NICE CXone-based cloud CCaaS solutions and guide migration projects from on-premises to the cloud. The role focuses on incident resolution, data reporting, and cross-functional collaboration with stakeholders and vendors.
You will work in a remote North Carolina setting, supporting 24/7 operations, and leveraging Databricks and SQL for dashboards and analytics. Prior healthcare call center experience is a plus.
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