Senior ServiceNow Developer - Public Trust Clearance

Senior Service Now Developer - Public Trust Clearance

United States

Light Feather is seeking a highly skilled Senior Service Now Developer to play a critical role in designing, developing, and deploying Service Now solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of Service Now applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in Service Now platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment.

This is a Full Time, Remote Position.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $90,000–$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

• Lead the design, configuration, development, and deployment of Service Now applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance Service Now modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
• Mentor and lead a team of Service Now developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable Service Now solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

• Active DHS Public Trust clearance or higher.
• 9+ years of hands‑on experience with Service Now platform development and administration.
• Service Now Certified System Administrator (CSA).
• Strong expertise in Service Now App Engine and custom application development.
• Advanced knowledge of Service Now Service Portal Development, including widget customization and UI scripting.
• Experience integrating Service Now with external systems using REST, SOAP, and third‑party APIs.
• Proven ability to lead development teams and ensure efficient, high‑quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure Dev Ops.
• Experience with CI/CD pipelines and Dev Ops practices for Service Now application deployment.
• Experience working with Amazon Web Services (AWS).
• Excellent communication skills with the ability to present technical concepts to both technical and non‑technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem‑solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

• Experience with HR Service Delivery (HRSD) solutions within Service Now.
• Deep expertise in Service Now platform architecture and solution design.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

At Light Feather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission‑critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Light Feather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.