Senior CRM Developer Job New York New York USA,Software Development

Location: New York

* Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

** This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program.**

The NYC Department of Consumer and Worker Protection (DCWP) is responsible for delivering economic justice and protects New Yorkers from unfair practices.

DCWP seeks a Microsoft Dynamics 365 / Senior CRM Developer to join its Application Development team within the agency’s Information Technology division. This hands on role supports the agency’s mission critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics 365 / Power Platform environment and integrating it with internal and external applications.

Responsibilities

Design, configure, and customize the Dynamics 365 platform including entities, forms, views, business rules, workflows, and model‑driven apps.
Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic.
Build and maintain integrations between Dynamics 365 and agency systems using REST APIs, Azure services, and .NET components.
Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions.
Participate in requirements analysis, solution design, sprint planning, and code reviews.
Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability.
Develop technical documentation, deployment scripts, and release notes for CRM enhancements.
Support production releases, troubleshoot issues, and provide Tier‑3 application support.
Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration.
Provide estimates for development tasks and participate in full SDLC activities.

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

A baccalaureate degree from an accredited college, including or supplemented by twenty‑four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full‑time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project;

or

A four‑year high school diploma or its educational equivalent and six (6) years of full‑time satisfactory software experience as described above, including one year in a project leader capacity or as a major contributor on a complex project; or

A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.

However, all candidates must have a four‑year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full‑time software experience in a project leader capacity or as a major contributor on a complex project.

Special Note

In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.

Preferred

Skills

Strong knowledge of SDLC methodologies including Agile, Scrum, and Dev Ops.
7+ years of hands on experience with Microsoft Dynamics CRM / Dynamics 365 CE (2013–365) including configuration, customization, and solution deployment.
5+…