Lead Software Engineer - Remote

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of Big Commerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.

We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Commerce , recognized as one of the Best Places to Work in Austin, San Francisco and Australia, is looking for a full-time Lead Infrastructure Engineer to join our Infrastructure team. This role is open for remote work within U.S. time zones or can be based in our Austin, Texas office.

As a Lead Infrastructure Engineer at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a “Dev Ops Engineer”, but at Commerce, we view Dev Ops as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You'll Do:

Contribute to the planning and implementation of key initiatives to enhance the stability and reliability of our database infrastructure.

Apply software engineering and SRE principles to create tools, services, and automation for building, monitoring and operating complex infrastructure and service-oriented architectures

Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization

Continuously improve, evolve and innovate the observability of Commerce’s platform architecture

Take full ownership of issues and projects, driving them to completion with a high degree of autonomy

Participate in planning and technical design sessions, contributing to their successful execution

Join the team’s on-call rotation

Who You Are:5+ years of experience in building software, operating, or supporting large-scale Linux based service-oriented architectures, with expertise in SQL systems as a bonusA deep interest in learning and working with new technologies and programming languages

Experience in UNIX systems administration, along with proficiency in Golang, Ruby, PHP, or Bash Hands-on experience with Docker and orchestration tools such as Nomad (we use Nomad), Kubernetes, or Amazon ECSFamiliarity with configuration management tools like Ansible, Chef, or Puppet (we use Puppet)

Experience with observability and application performance monitoring (APM) tools, such as Alert manager, ELK, Prometheus, New Relic, Sentry and LightstepA software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help infrastructure and software excel together

An excellent communicator who thrives in a geographically distributed team with team members in Austin, San…