ServiceNow Test Engineer

Description

_

Please note:

This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award_  _._

ICF is seeking a Service Now Test Engineer to support enterprise Service Now delivery efforts with primary focus on a federal program. This role is responsible for helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment.

The ideal candidate has hands-on experience with Service Now testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to validate requirements, verify functionality, and confirm that Service Now solutions perform as expected across workflows, integrations, and downstream dependencies.

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* Job Location:

** Remote work is authorized.  Must support US Eastern time zone working hours _._  Preference to candidates who live in the Washington DC metro area.

* If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections. 

** What You Will Do*
* + Execute functional, regression, integration, and user acceptance testing for Service Now solutions

+ Design,maintain, and run automated test suites using the Service Now Automated Test Framework (ATF)

+ Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations

+ Validate enhancements, bug fixes, and release changes across development, test, and production environments

+ Track defects, support triage, and verify fixes through resolution using

Service

Now Agile Development,Jiraor similar tools

+ Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes

+ Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations

+ Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools

+ Support release readiness, test evidence collection, and UAT coordination

+ Verify configurations and updates align with security and compliance expectations

** What You Must Have*
* + Must be a U.S. Citizen andpossessan active Secret security clearance as required by federal contract

+ Bachelor's degree in Computer Science, Engineer, Information Technologyorarelatedfield

+ 3+ years of experience in software testing, QA, or test engineering

+ 3+ years of experience testing Service Now applications or comparable enterprise workflow platforms

+ 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies

** What We Would Like You*
* ** To*
* ** Have*
* + Hands-on experience with the Service Now testing activities, including Automated Test Framework (ATF) or comparable automated testing tools

+ Experience performing functional, regression, integration, and UAT testing

+ Experience using Service Now Agile Development or Jira for defect tracking and Confluence for documentation

+ Ability to write clear test cases, test steps, and defect reports with strong attention to detail

+ Working knowledge of federal delivery security and compliance-sensitive delivery environments

+ Experience supporting Service Nowenhancements, releases, or workflow changesin a federal environment

+ Familiarity with FedRAMP, security validation, or compliance-focused testing practices

+ Experiencevalidatingworkflow dependencies, data updates, and role-based access behavior

+ Exposure to release management, smoke testing, and test evidence collection

+ Familiarity with Agile ceremonies and collaboration with analysts and developers

** Professional Skills *
* + Strong analytical, problem-solving, communication, and stakeholder collaboration skills

+ Proactive, detail-oriented, and highly communicative

+ Able to work effectively in a fast-paced environment with shifting priorities

+ Comfortable working independently while…