Senior Software Engineer

Overview

Be the one building AI-powered experiences where they matter most. Genesys helps organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to deliver more personalized service, improve operational efficiency and strengthen customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries — moving AI from possibility to production in real-world enterprise environments every day.

Genesys Cloud Services, Inc. seeks a Senior Software Engineer in Menlo Park, CA. Telecommuting allowed for this position.

• Develop new features and components for voice network infrastructure.
• Monitor, analyze, and support internal and customers’ infrastructure.
• Design software features through agile practices (chartering, story mapping, stand-up meetings).
• Implement new features and collaborate with support services to fix defects in the field; monitor platform components.
• Write unit and integration tests; stay current with industry developments and trends.
• Collaborate closely with team members; follow best practices for security, logging, metrics and test automation related to new development.
• Serve as technical owner for cross‑team projects and coordinate efforts through development and release processes.
• Guide features through deployment and into production; ensure compliance with PCI and HIPAA.
• Adhere to Gene Sys Code of Business Conduct and Ethics.

• Master’s degree in Computer Science, Analytics, Statistical Modeling, or a related field, plus one year of software engineering experience.
• Experience with scalability and availability in distributed systems.
• Experience with REST APIs.
• Experience with Linux operating environments.
• Experience with agile development practices (chartering, story mapping, stand-up meetings).
• Experience with IDE tools including Eclipse, Visual Studio, SQL Server Management Studio, Oracle SQL Developer.
• Experience with Java, J2EE, PL/SQL, XML, HTML, CSS, UML or JIRA.

Salary range: $161,637 to $171,637 annually.

• Medical, Dental, and Vision Insurance;
  Telehealth coverage
• Flexible work schedules and work-from-home opportunities
• Development and career growth opportunities
• Open time off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance;
  Fertility treatment coverage

to view a summary overview of our Benefits.

• AI at enterprise scale — Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• A flexible-first culture — Join a global team with flexible ways of working.
• Growth in the AI era — Mentorship, learning programs, leadership development and education support.
• Time to recharge and give back — Paid volunteer time, well-being resources and regionally tailored programs.
• Recognized globally — Genesys is Great Place to Work certified in 17 countries; 94% of employees are proud to work here.

Learn more about our culture, AI innovation and sustainability commitments on our Careers site and Sustainability Report.

• Talent Acquisition reviews your application with the hiring team.
• A Talent Acquisition Partner may schedule a Zoom interview if your background aligns.
• You’ll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• Our team follows up with the final steps after interviews.

Every application is reviewed by a person. Response times may vary by role and location, but you will be kept informed throughout the process.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military or veteran status, and other protected characteristics. If you require a reasonable accommodation to complete any part of the application process, please contact reasonab A response is typically provided within 24-48 hours.