Remote Engineering Ops Leader

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Poster Elite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—we help businesses navigate ever-changing labor law regulations with confidence. As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients, resulting in stronger engagement, improved retention, and new revenue opportunities.

Poster Elite is a remote‑first, growth‑oriented team where integrity, ownership, and continuous learning shape how we work and win together.

Role Summary

As the Software Engineering Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.

You own the processes that help engineering teams stay focused on delivering high‑impact work while ensuring technical issues, priorities, and projects move forward efficiently. You combine technical curiosity, operational discipline, and strong communication skills to keep teams aligned and execution on track.

This role is ideal for someone who enjoys solving problems, improving processes, and working closely with both technical and non‑technical stakeholders.

What You'll Do

• Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues.
• Reproduce bugs, gather technical details, and provide engineering teams with the information needed to move quickly.
• Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt.
• Coordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress.
• Partner with engineering leadership to improve planning, prioritization, and execution across competing initiatives.
• Improve workflows, processes, and documentation to increase engineering efficiency and operational consistency.
• Coordinate incident response efforts and support root‑cause analysis and long‑term remediation.
• Track operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual work.
• Serve as a trusted cross‑functional partner, helping teams stay aligned and focused on the highest‑impact work.

What You Bring

• Strong troubleshooting mindset with the ability to investigate complex issues and quickly learn unfamiliar systems.
• Excellent organizational skills with the ability to manage multiple priorities and keep work moving forward.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Ownership mentality with a bias toward action and follow‑through.
• Natural ability to create structure, improve processes, and drive accountability across teams.
• Strong problem‑solving skills and a continuous improvement mindset.
• Comfort operating in a collaborative, fast‑moving environment where priorities evolve.

Qualifications

• 3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role.
• Strong understanding of software development life cycles, engineering workflows, and release processes.
• Experience coordinating technical projects or cross‑functional initiatives from planning through execution.
• Experience working closely with software developers and technical teams.
• Familiarity with project management and issue‑tracking tools such as Jira, Linear, Git Hub, or similar platforms.
• Strong communication, organization, prioritization, and stakeholder management skills.
• Experience in SaaS, technology, or software‑driven environments.
• Familiarity with Agile, Scrum, Kanban, or similar software development environments.

How We Work

• We’re a remote‑first team that values clarity, communication, and ownership.
• You’ll collaborate closely with Engineering, Product, Customer Support, and Operations through Slack, Zoom, and Google Workspace.
• We move quickly, solve problems collaboratively, and focus on delivering practical outcomes.
• Su…