ServiceNow Digital Experience Architect

Service Now Solution Architect – Digital Experience

Location:
Remote
Employment Type:
Full-Time

Job :

As a Service Now Solution Architect – Digital Experience, you will make an impact by designing and delivering scalable, user‑centric Service Now portal solutions that enhance employee and customer experiences. You will be a valued member of the Service Now Center of Excellence and work collaboratively with business stakeholders, UI/UX teams, developers, and project leaders to deliver innovative digital solutions on the Service Now platform.

• Lead technical discovery workshops, solution design sessions, and architecture reviews for Service Now portal and digital experience solutions.
• Translate business requirements, user stories, and design concepts into scalable, high-quality Service Now solutions.
• Define platform architecture, integration strategies, governance standards, and implementation best practices.
• Provide hands‑on technical leadership in Service Now development, scripting, APIs, web services, and application development.
• Own technical decision‑making, risk assessment, and solution architecture throughout the project lifecycle.
• Conduct peer reviews and mentor developers to ensure technical excellence and consistency across engagements.
• Support presales activities, solution estimation, and technical proposals.
• Collaborate with cross‑functional teams to deliver secure, scalable, and future‑ready Service Now solutions.

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you are engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) certification.
• Experience designing and implementing Service Now Portal, Employee Center, or Digital Experience solutions.
• Strong expertise in JavaScript, Service Now scripting, APIs, web services, and application development.
• Experience defining platform architecture, integrations, and technical governance standards.
• Strong understanding of Service Now platform capabilities and scalable solution design.
• Excellent communication, consulting, and stakeholder management skills.

• Service Now Certified Implementation Specialist (CIS) certifications, including HRSD.
• Experience with front‑end frameworks, full‑stack development, and responsive web applications.
• Experience leading enterprise Service Now transformation or modernization initiatives.
• Knowledge of mobile application design and user experience best practices.
• Experience supporting presales engagements, solution estimation, and technical proposals.
• Proven ability to mentor technical teams and establish development standards.

Applicants will be accepted till 8/14/2026.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The annual salary for this position will be in the range of $110,000 - $128,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.