ServiceNow Developer; AI & Automation Focus

Service Now Developer (AI & Intelligent Automation Focus)

Springfield, VA

Chenega Military, Intelligence & Operations Support (MIOS) is seeking a highly skilled senior Service Now Developer to serve as a technical leader responsible for architecting, developing, and advancing enterprise capabilities on the Service Now platform, focusing on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization.

• Lead hands‑on development within the Service Now platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between Service Now and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI‑enabled automation workflows that support predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into Service Now workflows.
• Develop solutions that leverage Service Now AI features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data‑driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand‑ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

• High school diploma or GED equivalent and relevant experience:
  • 5+ years of experience in Service Now Platform development
  • 3+ years of experience in ITSM development
  • Experience in Agile development practices
• Service Now CSA Certification
• Active Top‑Secret Clearance with ability to obtain SCI / CI poly

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
• Experience supporting AIOps, intelligent automation, or AI‑enabled operational platforms
• Experience integrating Service Now with monitoring tools, data platforms, or operational analytics systems
• Experience supporting enterprise IT modernization initiatives within federal or defense environments
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks
• Experience supporting large‑scale enterprise IT environments
• Certified Technical Architect (CTA) is preferred

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem‑solving skills; ability to visualize a problem/situation and think abstractly to solve it

USD $/Yr. Up to USD $/Yr.