Cloud Platform Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our team is in the business of trust and reliability. We create, maintain, and operate scalable technology and data solutions that deliver an exceptional experience for our internal and external customers. We embrace Agile principles, favor Dev Ops practices, and view infrastructure as code, all while building an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.

This is a hands‑on software engineering role: you write, review, and ship production‑quality code to build and operate the shared infrastructure, tooling, and automation that reduce friction for engineers across Docusign. You are an AI‑native engineer - you use AI coding assistants and modern automation as force multipliers in your daily work, and you help build scalable, production‑ready AI services and capabilities into our cloud foundation so multiple teams can adopt them securely and efficiently.

The successful candidate is self‑directed and self‑motivated, yet capable of taking instruction and feedback, and partners closely with product and platform engineering teams.

This position is an individual contributor role reporting to the Director, Dev Ops Engineering.

Responsibility

• Write, review, and ship production-quality code (e.g., Python, Go) to build tools and automation that improve the accessibility of our platform and increase the productivity of our product teams

• Assist in the design and implementation of key shared infrastructure components to enhance the availability and scalability of our services

• Help build, integrate, and operate production‑ready AI services and features within our cloud platforms - including LLM-powered and agentic workflows that automate operations and improve developer and employee experience

• Develop, maintain, and optimize IaC using Terraform or Ansible to automate cloud resource management and deployment across multi‑cloud environments (AWS, Azure, GCP)

• Participate in on‑call support as part of a rotation with other team members and contribute to incident response, root‑cause analysis, and self‑healing solutions that minimize downtime

• Support services throughout their lifecycle by contributing a cross‑stack perspective on system design, self‑service capabilities, scalability, automation, capacity, and reliability

• Implement security controls and Zero Trust practices, partnering with Info Sec teams to maintain a strong security posture and compliance across cloud environments

• Monitor cloud environments using tools such as Datadog, Grafana, and other monitoring tools; identify and resolve performance bottlenecks and optimize resource utilization for cost‑efficiency

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience

• 5+ years…