ServiceNow QA Analyst

Service Now QA Analyst

Location:

Remote

Employment Type:

Full-Time

Job :

As a QA Analyst, you will make an impact by ensuring the quality, reliability, and performance of Service Now solutions throughout the software development lifecycle. You will be a valued member of the Service Now delivery team and work collaboratively with developers, business analysts, project managers, and client stakeholders to deliver high-quality solutions that meet business requirements. The Global Posting template recommends focusing on the most important responsibilities and qualifications while maintaining a concise, external-facing format.

• Design, develop, and execute test plans, test cases, and test scripts to validate Service Now solutions.
• Perform functional, integration, regression, and user interface testing across web and mobile platforms.
• Identify, document, track, and verify defects while partnering with development teams to ensure timely resolution.
• Analyze requirements and system specifications to identify gaps, risks, and opportunities to improve quality.
• Validate release readiness by assessing test coverage, results, and potential business impacts.
• Support Agile delivery teams throughout sprint planning, testing, and release activities.
• Proactively identify risks, recommend improvements, and contribute to quality assurance best practices.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Bachelor’s degree in Computer Science, Software Engineering, Mathematics, Engineering, or a related technical field.
• 5+ years of experience in software quality assurance testing.
• Experience creating and executing test cases, test plans, and defect management processes.
• Strong understanding of software testing methodologies, including functional, regression, integration, and user acceptance testing.
• Experience working in Agile development environments.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross‑functional teams.

• Experience testing Service Now applications and workflows.
• Service Now Certified System Administrator (CSA) certification.
• ITIL Foundation certification.
• Experience with automated testing tools and frameworks.
• Scrum or Agile-related certifications.
• Experience working directly with clients in consulting or enterprise delivery environments.

The annual salary for this position will be in the range of $86,000 - $100,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.