Sr Software Engineer, AI Platform

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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We are seeking a Sr AI Platform Engineer to build the shared product-integrity layer for customer-facing AI systems. This role will create the evaluation, observability, safety, and launch-readiness infrastructure needed to ship AI features with measurable quality, reliability, and customer impact. In this role, you will be responsible to:

• Build shared evaluation infrastructure for models, prompts, agents, and multimodal AI systems.

• Own golden datasets, regression suites, offline and online evals, and LLM-as-judge governance.

• Develop observability for model quality, latency, cost, drift, safety, and customer impact.

• Create launch-readiness gates for AI features across camera, agentic, personalization, multimodal, and energy products.

• Partner with Product, Analytics, Privacy, Security, and Engineering on trustworthy AI productization.

• Define reusable standards for AI quality, monitoring, safety, and operational readiness.

• Bachelor’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 5+ years of professional experience in software development, applied science, or ML engineering; or

• Master’s degree in Computer Science, Software Engineering, AI/ML, or a related technical field, and 2+ years of professional experience in software development, applied science, or ML engineering

• Experience evaluating, deploying, or monitoring production AI systems

• Strong Python and data engineering skills

• Experience with offline/online evaluation, data quality, model monitoring, or observability systems

• Familiarity with LLM evaluation, prompt evaluation, model regression testing, or safety guardrails

• Strong communication skills and ability to set standards across teams

• Experience with LLM-as-judge, agent tracing, multimodal evals, golden datasets, or automated regression suites

• Experience with GCP/AWS, Vertex AI, Sage Maker, MLflow, Datadog, Open Telemetry, Private Cloud or similar tooling

• Experience with privacy-aware AI systems, customer trust metrics, or launch-readiness processes

• Experience supporting computer vision, GenAI, recommendation, or edge AI products

• Experience building developer platforms or internal AI tooling

Position requires in-office presence in Seattle, WA on a hybrid schedule for Monday, Tuesday, Wednesday, and Thursday with a work from home day on Friday. The position will start remote and then will move into the hybrid schedule.

Learn about the Vivint Culture () and why it’s a great place to grow your career!

• Paid holidays and flexible paid time away

• Employee/Friends/Family Discounts

• Medical/dental/vision/life coverage & 24/7 Medical Hotline

• 401(k) + Employer Match

• Employee Resource Groups

The base salary range for this position is: $150K to $180K
* * The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term…