Senior ServiceNow Developer (Public Trust) - Remote MD DC VA

Senior Service Now Developer

Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.

We are seeking a Senior Service Now Developer to design, develop, and support enterprise Service Now solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using Service Now best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.

Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring.

Required qualifications include deep Service Now development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant Service Now certifications (CSA and CAD preferred).

• Must be able to obtain a Public Trust clearance.
• 7+ years of software development experience
• 4+ years of experience implementing Service Now solutions
• 3+ years' experience in CSM or ITSM with deployed Custom Application Development
• Must be able to obtain and maintain a Public Trust clearance.
• US Citizenship is required (required by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

• 5+ years' experience troubleshooting and resolving technical issues related to Service Now implementations.
• 3+ year experience scripting beyond basic Service Now scripts
• 3+ year experience in Agile Scrum
• Active FCC or GSA government clearance
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong technical skills, including workflow configuration, and business rule development.
• Certified in one or more additional mainline certifications, with preference for:
• Service Now Certified Application Developer
• Service Now Certified System Administrator
• Certified Implementation Specialist – Human Resources
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Software Asset Management
• Certified Implementation Specialist – Project Portfolio Management
• Strong technical skills in developing integrations for Service Now applications
• In-depth knowledge of Service Now platform capabilities, modules, and best practices