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Tier Zero AI & Automation Engineer - Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-02
Washington, District of Columbia, 20022, USA
Listing for:
ICF Olson
Remote/Work from Home
position Listed on 2026-08-02
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
ICF Olson is seeking an AI /Automation Engineer to design, build, and continuously improve AI-enabled, automated capabilities powering federal service delivery. The role focuses on Tier Zero self-service tools, virtual agents, intelligent routing, and predictive maintenance to reduce human intervention and improve end-user experience.
This hands-on position requires deploying production-grade conversational AI, integrating with ITSM platforms, and ensuring accessibility standards.
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