Senior Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Senior Software Engineer

Genesys Cloud CX and Core Services, Core AI Team

Joe Fruland

As aSenior Software Engineer, you will be responsible for the development of components and services that form Genesys'core AI platform-shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate withAWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where weiterate quickly, harden production paths, and experiment responsiblywith new AI features.

• Contribute tomicroservices(Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS(Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrationstestable and observable.
• Work with product management and other engineering teams tofix production issues, clarify requirements, and evolvepublic and private contracts(REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deploymentinto production (config, rollout, and post-release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.
• Experience with software engineering in Java(or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writingunit tests and integration tests.
• Experience with synchronization and consistencypatterns instateless distributed systems(caching, idempotency, concurrency basics).
• Demonstrable understanding ofscalability and availabilityin distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor's degreein Computer Science orrelated work experience.

• Experience with software engineering in Java(or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writingunit tests and integration tests.
• Experience with synchronization and consistencypatterns instateless distributed systems(caching, idempotency, concurrency basics).
• Demonstrable understanding ofscalability and availabilityin distributed systems.
• Experience with Linux operating environments.
• Good verbal and written communication skills.
• Bachelor's degreein Computer Science orrelated work experience.
• Source control(Git / Bitbucket, etc.).

• Spring Framework(Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.)
• MavenandCI(e.g. Jenkins or equivalent).
• Amazon Web Services(e.g.Bedrock,DynamoDB, EC2, Lambda, S3, SQS, Elasti Cache).
• RESTAPIs andserver-sent events (SSE) or reactive streaming for long-lived HTTP responses.

• Communicates regularly with colleagues and management.
• Legally eligible to work in the U.S.
• Based in or willing to work from Indianapolisas defined by team hybrid/on-site expectations.

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ - $

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Ope…