Genesys Developer (Remote

Genesys Developer

Location:

Almonesson, NJ (Remote)

4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect

Proven capability in IVR design and end-to-end call flow development, including secure flows and AI/bot integrations

Strong hands-on experience across Genesys Cloud CX components, including:

-IVR, Call Routing, CTI, Agent Desktop

-AI & Bots, Dialers, Live Chat, Workforce Management (WFM)

-Omnichannel configuration and orchestration

-Genesys AI services such as IVA and Agentic AI

Demonstrated experience in migrating legacy or on-premise contact centers to Genesys Cloud CX

Solid experience with Genesys APIs and integrations with third-party systems and CRMs (e.g., Salesforce)

Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling

Hands-on experience in Genesys Cloud enablement, configuration, customization, and operational support

Ability to design, develop, and deliver IVR solutions and conversational bots using:

Genesys Dialog Engine, Third-party bot platforms such as Google Dialog flow and Amazon Lex

Requires strong analytical, organizational, and problem-solving skills.

Strong communication skills, both verbal and written.

Must be able to meet deadlines.

Ability to set and maintain high quality work standards.

Frequently contributes to the development of new theories and methods.