Remote L3 production support engineer

Remote L3 Production Support Engineer

NTT DATA Services is currently seeking a Remote L3 Production Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). The ideal candidate will have hands-on development experience in Core Java with at least 3 years of experience. They should have worked on a few projects in the Java tech stack and should be able to clear a coding interview using Coder Pad.io

with us. The candidate must have 6-9 years of overall software experience, strong in Java, experience with SQL, Splunk, Git, and hands-on experience using Service Now and process workflow. AWS experience is preferable. The role involves actively providing support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing. The candidate will work on supporting product servers and clients on cutting-edge platforms, contribute to continuous improvement and delivery, and enhance the performance of Java applications.

Experience working on DB and good with SQL queries, experience with using Splunk for debugging and logs, and the ability to work effectively in collaboration with other team members are required. The candidate should also develop functions that automate provisioning and access management primary/secondary controls, develop functions that help improve user experience, provide technical feedback and support to development teams, perform detailed RCA of issues in production, and implement corrective actions.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.