Staff Engineer, ServiceNow IT Risk & Compliance

Staff Engineer Service Now, Risk & Compliance GTE

We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing Service Now solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management.

Beyond Service Now, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX's Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value.

This is a hands-on leadership role requiring both:

• Strategic thinking (architecture, standards, platform vision)
• Execution depth (solution design, complex build, integration patterns)

Key responsibilities include:

• Act as primary technical authority for Service Now and integrations
• Provide deep hands-on support in complex design and troubleshooting scenarios
• Mentor engineers and elevate overall technical capability of the team
• Lead technical design and development efforts ensuring scalability and maintainability
• Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities.
• Support additional modules such as Software Asset Management (SAM) and Contract Management.
• Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives.
• Ensure compliance with Service Now platform standards and governance.
• Learn and champion Dev Ops practices.
• Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration.

What you will need:

• Bachelor's Degree or equivalent Engineering skillset / training / work experience in relevant technical domain
• 6+ years of hands-on experience developing on the Service Now platform.
• Active Service Now CIS-Risk certification.
• Proven experience in technical leadership, including mentoring and guiding development teams
• Strong understanding of Service Now platform best practices for scalability and maintainability
• Experience conducting stakeholder workshops and translating business requirements into technical solutions.
• Integration Experience including:
• Familiarity with Integration Hub and use of out-of-box spokes
• Ability to design and build custom integrations leveraging REST API's and OAuth
• Deep hands-on experience with Service Now (UI Builder, App Engine Studio, Flow Designer, Integration Hub, Work spaces)
• Proven experience in Architecture ownership
• Experience working in an Agile (SAFe) framework
• Ability to manage multiple priorities in a fast-paced environment
• Experience engaging with senior leadership.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time.

Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Location:

USA Home Office Framingham MA