ServiceNow Developer

Service Now Developer

The Service Now Developer is responsible for designing, developing, and maintaining scalable, high-quality solutions on the Service Now platform. This role focuses on custom development, scripting, integrations, and advanced configuration to support IT Service Management (ITSM), Human Resource Service Delivery (HRSD), Customer Service Management (CSM) and other Service Now modules while aligning with FCA's mission, governance standards, and long-term platform roadmap.

The Service Now Developer works closely with the Director of IT Service Management, Service Now Administrators, process owners, and cross-functional teams to translate business requirements into technical solutions and to continuously improve platform capabilities.

Platform Development & Configuration

• Design, develop, and maintain Service Now applications, modules, and custom solutions using best practices.
• Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, flow designer actions, and integrations.
• Implement advanced configurations and low-code/no-code solutions where appropriate to support business needs.
• Build and maintain service catalog items, workflows, and automation to streamline service delivery.

Integration & Automation

• Design, develop, and support integrations using REST, SOAP, MID Servers, and integration hubs.
• Collaborate with other Technology teams and departments to automate workflows and data flows between Service Now and enterprise systems.

Platform Governance & Quality

• Follow established development standards, naming conventions, and governance guidelines.
• Conduct code reviews and ensure solutions are maintainable, scalable, and secure.
• Support Service Now upgrades by assessing impact, remediating customizations, and performing testing.
• Monitor system performance and troubleshoot complex technical issues.

Collaboration & Support

• Partner with Service Now Administrators on day-to-day platform support and enhancements.
• Work closely with product owners and stakeholders to gather requirements, propose solutions, and deliver features aligned to organizational priorities.
• Develop and maintain technical documentation, solution designs, and operational runbooks.
• Provide mentoring and technical guidance to other Service Now team members as needed.

Continues Improvement

• Stay current with Service Now platform updates, best practices, and emerging capabilities.
• Participate in roadmap planning for new modules, enhancements, and automation initiatives.
• Proactively identify opportunities to improve performance, usability, and reliability across the platform.

• Strong problem-solving and analytical skills with attention to detail.
• Ability to translate business requirements into technical designs.
• Strong communication skills with both technical and non-technical audiences.
• Ability to manage workload independently and prioritize competing demands.
• Support-oriented mindset with patience to work alongside non-technical users.
• Demonstrates FCA Core Values of Integrity, Serving, Teamwork, and Excellence in and outside of work hours.

• Bachelor's degree in computer science, information systems, or related field (or equivalent experience).
• 2+ years of hands-on Service Now development experience.
• Strong experience scripting in JavaScript within the Service Now platform.
• Experience with IT Service Management (ITSM), Human Resource Service Delivery (HRSD), Customer Service Management (CSM) and Strategic Portfolio Management (SPM) processes and modules.
• Experience building and supporting Service Now integrations.
• Service Now Certified System Administrator.
• Service Now Certified Application Developer.
• ITIL Foundation or higher.

This position is eligible for remote work.