AI Solutions Architect

Hybrid flexibility:

At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

At Blackhawk Network, we are driving enterprise AI solutions that are fundamentally reshaping how we operate. We are looking for a hands-on AI Architect who can partner directly with business leaders to identify, design, and deploy AI-driven solutions that automate workflows, improve quality, and reduce costs s technical, results-oriented AI Architect will drive the design, development, and implementation of Agentic AI / Gen AI solutions.

You will define the strategic vision for critical AI initiatives, leveraging various technologies to ensure they align with business objectives and meet high standards for scalability, security, and performance. This is not a theoretical or advisory role rather it’s a role that will build-and-deploy with direct visibility to senior leadership and a mandate to drive measurable business impact.

• Work directly with business leaders across Finance, Operations, Customer Support, and GTM to identify high-impact opportunities to automate, scale, and improve quality
• Translate complex business workflows into AI-driven solutions with clear, measurable ROI

• Architect and develop AI agents, multi-agent systems, and LLM-powered workflows
• Build and deploy scalable, production-grade automation pipelines integrated with enterprise systems and data platforms
• Select and integrate the right tools, frameworks, and infrastructure to support long-term scalability

• Rapidly prototype, test, and iterate on solutions
• Productionize with robust, scalable architecture and cloud-based infrastructure
• Drive adoption and ensure solutions deliver measurable outcomes (efficiency, speed, quality)

• Define and implement AI architecture standards, best practices, and governance frameworks
• Build scalable data and platform foundations to support AI/ML workloads
• Ensure responsible AI practices, data quality, and compliance are embedded from the start

• Serve as the technical lead across cross-functional initiatives, translating business needs into actionable AI solutions
• Present architectural strategies and progress to executive leadership
• Mentor team members and elevate AI literacy across the organization

• 8-10 years of experience in data and/or systems engineering, preferably 3-5 years of experience with machine learning, or AI-driven data platforms
• Related bachelor’s degree (Computer Science, Mathematics, etc.)
• Proficiency in modern AI/ML frameworks and tools (specifically, Glean, Claude, Co-pilot Enterprise, etc.)
• Strong system design and architecture capabilities
• Strong understanding of NLP (natural language processing), conversational AI, and their applications
• Proven track record of building and deploying AI systems into production (not just advising or prototyping)
• Ability to operate as both a hands-on builder and a strategic technical partner to business leaders
• Strong bias for action – moves quickly from idea to execution and prioritize impact over perfection
• Analytical mindset with comfort guiding stakeholders through ambiguity
• Strong communication skills to bridge technical and business stakeholders

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Salary Range for California Residents Only: $ to $

Salary Range for Illinois Residents Only: $ to $

In addition to your salary, Blackhawk Network offers benefits including:

• 401k with employer match
• medical
• dental
• vision
• 12 paid…