ServiceNow Developer Senior

Transform technology into opportunity as a Service Now Developer Senior pe what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a Service Now Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

Support the development and configuration of Service Now in a variety of areas to include:
Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs. Identify, create, and execute test cases for Service Now and other software platforms, including the creation of Service Now Automated Test Framework functionality. Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

Participate in and support Service Now version upgrades. Customize user interfaces, forms, and workflows to align with business needs. Perform platform health checks, upgrades, and user/role management. Ensure solutions adhere to Service Now best practices, minimize technical debt, and support platform governance. Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality. Participate in IT-related technical processes reviews, postmortems, and continual process improvement.

Maintain current Service Now and industry certifications, while obtaining additional certifications.

Bring your engineering expertise along with a drive for innovation to GDIT. The Service Now Developer Senior must have:

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  3+ years of related experience
• Required Skills:
  
  Strong proficiency with Service Now modules to include at least one of the following: ITSM, ITOM, HRSD, and/or ITBM
• Experience with Service Now development, implementation, and administration
• Experience working with at least one of the following web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, and/or YAML
• Understanding of the Agile software testing process and lifecycle
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Capability to produce level of estimate and basic deployment plans for Service Now functionality
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills
• Certification(s):
  
  Required:
  
  Service Now Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)
• Clearance Level: Must be able to pass a background check to obtain a position of Public Trust
• Location:
  
  State of Louisiana
• Ideal candidates will be within 60 miles of GDIT’s Integrated Technology Center in Bossier City, Louisiana and will follow a hybrid work model
• Candidates within Louisiana more than 60 miles from GDIT’s Integrated Technology Center in Bossier City, Louisiana will follow a remote work model
• Candidates residing outside the state of Louisiana may be considered for remote work

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility:
  Full-flex work week to own your priorities at work and at home
• Community:
  Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.