Senior ServiceNow Developer (REMOTE

Description

A Service Now developer to design, code, debug, test and implement major/difficult programming modifications, changes and new development. Will proactively analyze, recommend and implement solutions to provide continuous system availability and improve performance. Troubleshoots and resolves highly complex and unique system problems, failures and issues.

Full time

Strong experience with Service Now CSDM (Common Service Data Model), including CMDB design, service modeling, Discovery, Service Mapping, CMDB governance, and Application Portfolio Management (APM). Experience supporting Service Now Governance, Risk, and Compliance (GRC)/Integrated Risk Management (IRM), Vulnerability Response, and Vulnerability Management is highly desired.

As a Senior Service Now Developer, you will play a crucial role in designing, developing, and implementing solutions within the Service Now platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITOM, ITAM, Dev Ops (Agile), Sec Ops. You will be expected to collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

• Work with product owner/stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows and business use cases.
• Performs operational administrative tasks, as needed.
• Assists with report configuration and maintenance, as needed.
• Configure and maintain data integrations between Service Now and other systems.
• Design/ Develop Service Now Forms and Tables as well as Modules.
• Develop Workflow / Flow Design where required to drive Approvals and Process Lifecycle.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in Service Now.
• Designs, develops, enhances, debugs, and implements software.
• Troubleshoots production problems related to software applications.
• Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements.
• Designs and develops new software products or major enhancements to existing software.
• Addresses problems of systems integration, compatibility, and multiple platforms.
• Consults with project teams and end users to identify application requirements.
• Performs feasibility analysis on potential future projects to management.
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
• Resolves problems with software and responds to suggestions for improvements and enhancements.
• Acts as team leader on projects.
• Instructs, assigns, directs, and checks the work of other software developers on development team.
• Participates in development of software user manuals.

• Ensure adherence to Service Now best practices, agency security guidelines, governance policies and maintain as close to an out of the box environment as possible.
• Perform code reviews and mentor junior developers.
• Continuous Improvement:
• Stay updated on Service Now releases, features, and industry trends.
• Identify opportunities for process improvement and automation.

• Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
• Service Now Certified Application Developer (CAD) or Certified Implementation Specialist(CIS) certification highly desired
• Minimum 5 years of hands‑on experience with Service Now development of the modules listed above.
• Experience working in an Agile/Scrum environment.
• Proficiency in JavaScript, HTML, CSS, SOAP and REST APIs.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• Possess an in‑depth knowledge of implementing Service Now Architecture and Service Now Scripting.
• Experience creating Service Now update sets, promoting and testing through…