Client Engagement Operations Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We're looking for a Client Engagement Operations Manager to lead our Client Engagement (CE) function into an AI-native operating environment. This is a builder's role for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI. You'll sit at the center of how our CE team works — reimagining processes from the ground up, embedding AI agents and automation into daily workflows, and raising the bar on both efficiency and quality across everything the team does.

This role is ideal for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization.

• Lead the AI-native transformation of Client Engagement.
• Proactively drive efficiency and quality.
• Build AI agents and internal tools.
• Own the strategic roadmap.
• Own the team's knowledge sources.
• Work cross-functionally to drive results.
• Measure and iterate.

• Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization.
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms. You're comfortable getting into the details of how automations and integrations actually work.
• A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.
• Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations — you know how to build trust, align competing priorities, and get things done through influence.
• A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them.
• Strong analytical skills and comfort using data to inform decisions and measure impact.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.

Client Engagement is on the front line of our relationship with customers. By making this team AI-native, more efficient, and higher-quality, you'll directly shape the experience clients have with us and set the standard for how modern operations teams should run. If you want to build the future of a function rather than just maintain it, this is your role.

Benefits:

Competitive Compensation:
Competitive salary and equity packages for all employees

Healthcare Plan:
Platinum medical, dental, and vision

Free life insurance:
Including long-term disability & short-term disability

Unlimited PTO:
Uncapped vacation days & paid holidays

Family Leave:
Maternity & paternity

401(k) Contribution:
Assured contributes 3% of your income, even if you don't contribute

WFH Benefits:
Lunch on us 2x/week, monthly phone…