Service Senior Engineer

Wells Fargo Is Back In The Office Collaborating For Fabulous Outcomes!

This role is a hybrid position and in the office three days a week and work from home two days a week. The role is seated in the city posted on the req. There is no visa sponsorship or visa transfers for this position.

If you're a Service Now builder, not a Service Now administrator, this opportunity is for you. You'll own the delivery of enterprise-scale solutions, implementing APIs, integrations, workflows, and Service Catalog capabilities while supporting a bi-weekly release cycle.

We're looking for a certified Service Now expert who combines strong engineering capabilities with AI-enabled development practices and excels at partnering across teams to turn business requirements into scalable, production-ready solutions.

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff
• Work with Agile Scrum Team composing of delivery team members located both onshore and offshore.
• Demonstrate proficiency in using AI-assisted development and analysis tools (e.g Github Copilot, Now Assist, and approved code centric agents)
• Leverage AI to accelerate system design, coding, testing, analysis and troubleshooting
• Apply strong technical judgement when validating and integrating AI-assisted outputs into solutions
• Understand and account for model limitations, security risks and operational considerations.
• Apply AI responsibly in development and production environments

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Service Now experience
• 3+ years of Service Now experience with Service Catalog
• 3+ years of experience implementing Service Now
• 3+ years of experience with Agile in a development environment
• 3 + years of API development and other integration framework
• 2+ years of GenAI/Agentic AI development using tools such as Now Assist, Tachyon and other AI modelling tools
• Service Now certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, AND (CAD) Certified Application Developer
• Support Service Now platform upgrades and patches during off-hours, production releases and validate Service Catalog implementations

• Web Services and integration experience
• Knowledge and understanding of technology architecture: solutions involving API development
• Ability to develop reports and metrics
• Knowledge and understanding of all phases of project development and testing lifecycle
• Experience in testing automation using Testing tools such as ATF, Playwright, Octane and others
• Experience using the team collaboration software Confluence
• Other Service Now Certifications

• Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship or a work visa transfer from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
• Willingness to work on-site 3days a week, 8hours a day, at stated location on the job opening (This position offers a hybrid work schedule)
• Relocation assistance is not available for this position