Software Engineer, Document Management

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

At Docusign, documents are at the center of everything we do. The Document Management team owns how documents work across Docusign; how they are stored, processed, protected, and managed throughout their lifecycle, at global scale. We are hiring a Software Engineer in Seattle to help us take that on. This is a role for someone who wants hard, high-impact problems:
Tier-0 services that many products depend on, large and growing data volumes, and the opportunity to shape how we bring AI-native approaches to documents. You will own ambiguous problems end to end and see your work make a difference quickly.

This position is an individual contributor role reporting to the Sr. Manager, Engineering.

• Design, build, and operate backend services that power documents at Docusign at global scale
• Own features end to end, design, implementation, deployment, and operations
• Contribute to the reliability, performance, and security of Tier-0 services that other teams depend on
• Apply AI-native development practices in how you build, and help build AI-powered capabilities on top of our documents
• Participate in design and code reviews with a focus on resilience and graceful failure, not just functionality
• Troubleshoot and resolve issues across environments, and improve alerting, dashboards, and operational runbooks
• Collaborate across teams and help raise the engineering bar

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• 5+ years of professional software engineering experience building and operating production backend services
• Experience developing microservices with C#
• Experience operating high-availability services where uptime, security, and correctness are non-negotiable
• Experience with large-scale, distributed systems
• Experience owning and solving complex problems end-to-end

• Experience operating Tier-0 or mission-critical services at large, global scale
• AI-native development experience - using AI tools in your day-to-day workflow and/or building AI-powered product features
• Experience with cloud platforms (Azure), microservices, and REST API design
• Experience with high data volumes, storage systems, or content/document processing
• Experience with observability…