Senior Engineer Conslutant-Emerging Commercial Platforms

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Senior Engineer, you will serve as the technical custodian and primary oversight for the Customer Experience Platform (CXP) services. You will lead the delivery of high-impact projects for the CXP services team, owning overarching solutions and fostering critical technical relationships with software engineering teams. Working within a cross-functional environment, you will collaborate with managers, designers, architects, stakeholders, and vendors to drive projects toward successful outcomes.

You will be responsible for:

• Define and deliver Opportunities for Improvement (OFRs) aligned with tactical and long-term business and technology goals.

• Establish technical standards to optimize maintainability, Mean Time to Resolution (MTTR), performance, and release processes.

• Modernize and migrate legacy applications to the Verizon Consumer North Star Architecture.

• Author comprehensive high-level and low-level design documentation for all development initiatives.

• Engineer framework modules for the CXP Platform to address cross-cutting concerns and accelerate agile delivery.

• Defining the AI Strategy for automating manual work done in the areas of defect triaging, outage triaging etc

• Evaluate business processes to anticipate requirements, identify improvement areas, and implement scalable solutions.

• Facilitate cross-functional ideation sessions to streamline omni-channel processes and enhance customer experiences.

• Capture and translate business objectives into accurate requirements, ensuring shared understanding among all stakeholders.

• Develop system enhancements and architecture designs that drive modernization and adoption of North Star principles.

• Manage iterative requirements and delivery using Agile methodologies.

• In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Expertise in microservices architecture, design patterns, and RESTful service development (including JSON, authentication, and authorization).

Even Better if have one or more of the following:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field.

• Hands-on experience with Spring Boot, Spring Web Flux, GraphQL, and Reactive Programming.

• Cloud and infrastructure proficiency including AWS, Docker, and Kubernetes (EKS), along with Tomcat/Netty.

• AI & Automation:
  Advanced skills in developing AI agents to automate manual tasks (using Langgraph, ADK, A2A) and leveraging AI code generation tools (e.g., Cursor, Claude Code, Devin, CoPilot) across the SDLC.

• Design & Documentation:
  Experience authoring comprehensive design documentation that adheres to UML standards.

• Tools & Dev Ops:
  Practical experience with Git, Jenkins, JIRA, Ansible, Sonar, Kibana, and Grafana; familiar with enterprise tools like Clarity, Confluence, and G-Suite.

• Core Competencies:
  
  Proven ability to manage multiple complex projects, drive delivery, and work effectively in a fast-paced, team-oriented environment.

• Excellent Cross-Collaboration skills

• Strong presentation skills to communicate complex concepts effectively.

• Excellent written and verbal communications skills with fluency in English.

• Excellent analytical and problem-solving skills.

• Excellent organizational and time management skills.

In…