Forward Deployed Engineer –Service Provider OSS​/BSS Integration; Remote

The application window is expected to close on: 11/29/2026

This position is remote from anywhere in the USA.

Travel of up to 50% within the U.S. and internationally is required.

Cisco Security Business Group (SBG) is looking for a Forward Deployed Engineer (FDE) to serve as the technical bridge between Cisco's Security Service Edge (SSE) / Secure Access engineering organization and our Service Provider (SP) and sovereign partners.

This role combines deep networking and security expertise with hands‑on integration work connecting Cisco's SSE platform APIs to a partner's OSS/BSS stack, including ordering, onboarding, provisioning, identity, policy, billing, and reporting.

Cisco offers a comprehensive end‑to‑end security portfolio covering on‑premises, cloud, on‑device, and hybrid environments, including VPN, zero trust access, web inspection in the cloud, firewall, CASB, and DLP. This role sits at the intersection of the SSE platform, Cisco Cloud Control, Cisco Financial Systems, and the systems Service Provider and sovereign partners use to sell, provision, and operate the service for their partners and end customers.

You will work globally across regions and time zones, partnering with Service Providers, sovereign partners, product management, and globally distributed engineering teams. Travel of up to 50% within the U.S. and internationally is required.

Serve as the two‑way technical liaison between Service Provider and sovereign partners and Cisco's SSE product management and engineering organizations. Represent Cisco engineering to partners by clearly communicating technical findings, API constraints, delivery timelines, and platform roadmap trade‑offs. Represent partners within Cisco by bringing their OSS/BSS architecture, multi‑tenancy requirements, business impact, and operational constraints into engineering and product discussions.

Own complex escalations and multi‑tenant integration challenges while translating evolving requirements into concrete API contracts, data models, and delivery plans. Take a hands‑on approach to implementing and coding middleware and integration solutions that connect partner systems with Cisco platforms.

Balance both sides during escalations by setting realistic expectations with partners while providing engineering with accurate, reproducible technical evidence and well‑scoped requirements. Advocate strongly for partner outcomes while maintaining technical accuracy and engineering feasibility.

• Lead technical integration engagements with Service Provider and sovereign partners across ordering, onboarding, provisioning, identity, policy, billing, and reporting workflows.

• Design and validate multi‑tenant identity and organizational models, including hierarchical tenant structures, RBAC/ABAC role inheritance, precedence rules, and backward‑compatible migrations.

• Work across Cisco platform and gateway APIs, including Cisco Cloud Control and Secure Access, to design and validate REST APIs, OAuth2/token‑federation flows, and safe, retryable, and idempotent onboarding and provisioning workflows.

• Design event‑driven and webhook integrations, including pub/sub patterns, retry/backoff, HMAC signature verification, stable event schemas, and trigger‑based automation.

• Partner with billing and platform engineering on usage metering, telemetry pipelines, billing‑period rollups, and usage‑to‑invoice reconciliation supporting usage‑based licensing models.

• Define policy‑as‑code and configuration‑management patterns, including JSON schemas, policy inheritance, declarative configuration APIs, and appropriate RBAC scoping.

• Build or specify workflow orchestration across independently versioned ordering, onboarding, and provisioning APIs, including correlation IDs and recovery from partial failures.

• Drive proactive partner health by monitoring integration readiness, configuration and policy consistency, regression testing, and repeat‑incident prevention.

• Build clean escalations for engineering, including timelines, impact, reproduction steps, logs, and redacted configurations, and translate outcomes back to the partner.

• Code and script integrations,…