Infrastructure Engineering Manager

Manager Team Technology Solutions & Svcs

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Infrastructure Core Services teams focus on delivering compute, network, data, secrets management, and workload orchestration in the cloud. We partner with product engineering teams to build performant, scalable, and secure services that are responsible for transactions, payments, deposits, transfers, auth, and platform integrations. We partner with our infrastructure platform teams to deliver pipelines, identity, observability, tooling, and security within the platform.

We want our organization to be one that supports, challenges, and motivates you to build strong, dynamic connections with your coworkers. We promote a hard working, highly communicative, flexible, and transparent culture. How well work integrates with your life is an important quality of a healthy individual and organization. In the world of remote work that is always on and always connected we pay attention to providing margin and space for the things you hold dear

This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).

The salary range for this position is $180,000- $215,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Reinforce the expected responsibilities of our teams so that we don't get lost in the winds and rains of urgency or focus sacrificed to the loudest voice in a room.
• Work with product engineering teams to develop alignment of priorities. Then proactively and openly communicate what will be impacted when priorities change.
• Build relationships with technical leads and team leads to support delivery and team health.
• Provide clarity to those around you to know who we are and who we are not to give space for teams to focus and deliver.
• Enable staff to engage and take ownership of problems both large and small and in all instances advocating decision-making by engineers.
• Have difficult, but candid conversations that enable teams to calibrate their approach to work.
• May perform other job duties as assigned.

What you'll need to have:

• A minimum of 5 years in development or infrastructure as an individual contributor and advanced to a high functioning Sr or Staff engineer.
• At least 4 years managing a team or multiple teams in a fast paced, rapidly evolving environment.
• 4 years leveraging a framework that fits within the broader agile umbrella. e.g. scrum, kanban, Lean.
• Experience with in a cloud infrastructure environment.

What would be nice for you to have:

• Relaxed in how you work through interruptions and yet steadfast at guarding your focus time.
• Committed to developing your craft; ie. a deep understanding of the technical and socio-technical systems, skills and techniques important to the masterful execution of your work.
• A rebel in all the best ways; you challenge prevailing thought or assumptions when warranted and suggest better alternatives.
• Able to identify, develop, and support the formative practices and rhythms that make for effective engineers and leaders.
• Skilled at listening well to those you work with to understand their views, in order to equip and challenge team members to take on progressively more difficult situations.
• Quick to get up to speed on…