Consumer Card Product Manager

Remote

Kansas City MO

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Full time

R-8989

The Consumer Card Product group manages consumer credit and debit card solutions for the Bank’s retail customers and business partnerships, which includes Consumer, Private Wealth, Co-Brand, Affinity, Agent Bank, and Institutional lines of business.

As a Consumer Card
Product Manager, you will be a thought leader for UMB’s consumer credit and debit card product solutions (including UMB, Agent Bank, Affinity, and Co-Brand card products), and develop and manage strategies to improve and grow those solutions. Activities include contributing to and/or delivering client pitches to new clients/partners, new product development/product enhancements, acquisition and lifecycle management activities, and partner and relationship management.

This role involves collaborating with internal teams, external partners, and stakeholders to drive the growth and profitability of consumer card offerings while ensuring compliance with regulatory requirements and industry standards. The primary focus of this role will be developing and maintaining compelling products, product experiences and value propositions for our customers and target audience. This is a subset of the overall responsibilities which involves other multiple initiatives as assigned by Bank Product leadership.

This role is hybrid (Monday through Thursday on-site / Friday remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area but only within the US. However, the remote location must be within the US.

• Develop, justify via business case, implement and manage product strategies that support long term, sustainable growth for our consumer card portfolios.

• Develop and maintain a prioritized roadmap across all consumer card products, balancing business priorities, customer needs and technical dependencies.

• Partner with finance and analytics teams to leverage and interpret data for use in the development, business justification, optimization and execution of product strategies.

• Monitor and analyze product performance KPIs, customer feedback and market trends to identify areas for improvements and opportunities for growth.

• Deliver tailored solutions by effectively navigating the unique needs of diverse customer segments, such as mass market, cobrand partners, and private banking clients.

• Establish and maintain relationships with internal and external partners to support the growth and wellbeing of UMB’s card programs.

• Collaborate cross-functionally with internal teams such as marketing, finance, IT, fraud, legal, compliance, risk management, operations, sales and servicing to leverage collective expertise, achieve shared goals, overcome pain points, enhance products, coordinate efforts and ensure successful execution of strategies.

• Contribute strategic insights and forward-thinking ideas to continuously evolve and improve UMB’s card product offering and customer experience.

• Establish frameworks to track rollout progress, adoption metrics and business outcomes across all enhancements.

• Present product development initiatives to senior-level management and articulate how these initiatives support the banks’ overarching strategic objectives.

• Provide support to partners and assist with customer…