Senior Remedy Developer - Remote

Genesis
10 is currently seeking a Senior Remedy Developer - Remote position with a Leading Pharmacy Benefit Manager located in MN. This is a 15+ month contract opportunity. Compensation: $64.50 - $66.50 per hour, W2, based on qualifications

We are seeking an experienced Remedy Developer to join our team on a contract basis. The ideal candidate will have strong experience in developing and implementing Remedy solutions that meet business needs. This role requires hands-on technical expertise to work within a contact center environment where Remedy has been utilized and heavily customized, the ability to work with cross‑functional teams, and a deep understanding of Remedy best practices.

• Design, develop, and implement Remedy applications
• Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements
• Customize Remedy applications using scripting, workflows, and UI policies to meet specific business needs
• Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware
• Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the quality standards
• Create and maintain technical documentation for Remedy solutions, including design specs, workflows, and data models
• Provide technical support and troubleshoot issues within the Remedy platform
• Stay current with Remedy updates, new features, and best practices

• Extensive experience writing custom Remedy workflows using Active link, filters and forms (4+ years)
• Experience reading and understanding Remedy logs to troubleshoot production issues
• Strong experience with Oracle SQL and PL/SQL; able to understand, write, and optimize complex SQL queries
• Experience writing PL/SQL stored procedures and functions and understanding Explain plan results
• Experience working with Linux and writing shell scripts
• Experienced in Python scripting
• Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services
• Proficient in JavaScript, HTML, CSS, and other web technologies related to Remedy development
• Familiarity with Remedy upgrade process and the ability to handle post‑upgrade issues
• Strong problem‑solving skills and the ability to work independently or in a team environment
• Excellent communication and documentation skills

• Experience with Tomcat server setups (reviewing logs, updating configuration files)
• Experience upgrading servers with new BMC patches
• Experience working with Remedy REST APIs, Jetty Server
• Experience working with Remedy SOAP APIs and mid tiers
• Experience in customizations outside of ITSM
• Experience upgrading Remedy 20.x to Helix on‑prem
• Experience with Agile/Scrum methodologies
• AWS Experience
• Helix Experience

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract‑for‑hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid‑market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm‑placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10…